myProducts
round-the-clock online support to customers
Mobile operations support & attractive e-services
Anytime. Everywhere.
myProducts is a digital self-service platform that offers easy multichannel access (Smartphone, Tablet, PC) to content & interactive applications supporting the operation of Thales rail field products.
myProducts
Providing highest level customer support is of highest priority to Hitachi. With myProducts, Hitachi ensures dedicated round-the-clock online support to customers around the globe, positively impacting operational performance.
To ensure 24/7/365 support, myProducts platforms is accessible in both on- and offline mode.
Upon registration and authentication, registered users access practical data and basic or customer-specific services - from learning in the office to application in the field.
With myProducts, registered users can utilize information that is officially approved & certified by Hitachi to
- support resolution of product-specific technical issues
- facilitate installation, operation and maintenance tasks
- update knowledge of Thales products
- book certified training programs
- manage and track repair of products