Facilitated Repairs Returns

RMA - Flexible, effortless materials return

Return Material Authorisation (RMA) is the process of returning a product to the manufacturer in order to have it repaired, upgraded or replaced.

Introducing RMA

Railway infrastructure managers are faced with the challenge of optimizing performance and minimizing costs. With long-term use, equipment and components become worn-out, defective or obsolete.

Hitachi provides asset management and maintenance services that add value and extend assets useful life. When components require professional repairs, upgrades or replacements, they can be returned back to the manufacturer.

To ensure these services are carried out swiftly, with minimum downtime and lowest impact on operations, Hitachi provides Return Material Authorisation (RMA) via myProducts which facilitates and expedites the components return process.

With RMA, Hitachi offers customers a single digital platform where they can

  • register the defective or worn out component for repair, upgrade or replacement
  • track and trace the status of the components

Availability

Available anytime anywhere from all devices

Track repair status

keep track of your repair every step of the way

Automatic notifications

about the status of your repair.

Login to the myProducts RMA function

and get immediate assistance for an easy return of a component or product

Make an online request for a “Return Material Authorisation”

just quickly fill in a user-friendly online form with dropdown menus and selection boxes

Print your resultant RMA document instantly

just a few clicks later a PDF document is being generated which quickly identifies your returned product's packaging

Send the product to us for repair or upgrade or in order to receive a replacement

and have your content identified within seconds by means of a QR code scanner

Track your Repair status

it is all available anytime and everywhere, just a fingertip away

Receive automatic notifications

as soon as the status of the repair item has changed

Get an overview of all your RMA transactions

including entry date, transaction number, material number etc. and the current status

Apply or save filters

and chose your default settings, e.g. open transactions

Consult an FAQ page

for assistance with questions you may have

Curious about myProducts RMA?

  • How can I use it?
  • Who can use it?
  • How can I access it?

Find the answers to these and other questions by visiting the FAQs or discover how in 5 easy steps.

 
 
 

myProducts Rel. 3.7.0

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