myProducts

round-the-clock online support to customers

Mobile operations support & attractive e-services

Anytime. Everywhere.

myProducts is a digital self-service platform that offers easy multichannel access (Smartphone, Tablet, PC) to content & interactive applications supporting the operation of Thales rail field products.

myProducts

Providing highest level customer support is of highest priority to Hitachi. With myProducts, Hitachi ensures dedicated round-the-clock online support to customers around the globe, positively impacting operational performance.

To ensure 24/7/365 support, myProducts platforms is accessible in both on- and offline mode.

Upon registration and authentication, registered users access practical data and basic or customer-specific services - from learning in the office to application in the field.

With myProducts, registered users can utilize information that is officially approved & certified by Hitachi to

support resolution of product-specific technical issues
facilitate installation, operation and maintenance tasks
update knowledge of Thales products
book certified training programs
manage and track repair of products

myProducts

Mobile operations support & attractive e-services

myProducts

Hitachi Rail info pool

Valuable information about Hitachi Rail products and their installation, operation and maintenance, such as easily understandable instructions (e.g. video tutorials)

Download centre

Latest versions of our proven Tools, download of Hitachi software and service apps and programs especially created for your Thales products, e.g. for diagnosis or adjustment.

Training reservation

Overview of available training courses with registration function and reminders about expiring certificates.

Online repairs return

Easy generation of RMA forms (Return Material Authorisation) for facilitated repair processing with track-and-trace functionality, overviews, search and automatic notifications.

Online documentation

Centralised access to generic, project specific or location based product documentation, such as installation, operation and maintenance manuals, planning guide, customer documentation, etc.

Availability

Easy and intuitive access to information, technical documentation,basic and value added services as well as attractive content

Asset management

Diverse resources and support for handling and upkeep of our rail field elements throught the product lifecycle

Know-how transfer

Technical documentation, reference guides, manuals, video tutuorials and software tools. Benefit from up-to-date content both on- and offline

System security

By utilising only official tools and platforms approved by Hitachi Rail, your system security is guaranteed