English (UK) 
Deutsch Facilitated Repairs Returns
RMA - Flexible, effortless materials return
Return Material Authorisation (RMA) is the process of returning a product to the manufacturer in order to have it repaired, upgraded or replaced.
Introducing RMA
Railway infrastructure managers are faced with the challenge of optimizing performance and minimizing costs. With long-term use, equipment and components become worn-out, defective or obsolete.
Hitachi provides asset management and maintenance services that add value and extend assets useful life. When components require professional repairs, upgrades or replacements, they can be returned back to the manufacturer.
To ensure these services are carried out swiftly, with minimum downtime and lowest impact on operations, Hitachi provides Return Material Authorisation (RMA) via myProducts which facilitates and expedites the components return process.
With RMA, Hitachi offers customers a single digital platform where they can
- register the defective or worn out component for repair, upgrade or replacement
- track and trace the status of the components
Login to the myProducts RMA function
and get immediate assistance for an easy return of a component or product
Make an online request for a “Return Material Authorisation”
just quickly fill in a user-friendly online form with dropdown menus and selection boxes
Print your resultant RMA document instantly
just a few clicks later a PDF document is being generated which quickly identifies your returned product's packaging
Send the product to us for repair or upgrade or in order to receive a replacement
and have your content identified within seconds by means of a QR code scanner
Track your Repair status
it is all available anytime and everywhere, just a fingertip away
Receive automatic notifications
as soon as the status of the repair item has changed
Get an overview of all your RMA transactions
including entry date, transaction number, material number etc. and the current status
Apply or save filters
and chose your default settings, e.g. open transactions
Consult an FAQ page
for assistance with questions you may have
Curious about myProducts RMA?
- How can I use it?
- Who can use it?
- How can I access it?
Find the answers to these and other questions by visiting the FAQs or discover how in 5 easy steps.