Railway infrastructure managers are faced with the challenge of optimizing performance and minimizing costs. With long-term use, equipment and components become worn-out, defective or obsolete. 

Hitachi provides asset management and maintenance services that add value and extend assets useful life. When components require professional repairs, upgrades or replacements, they can be returned back to the manufacturer.

To ensure these services are carried out swiftly, with minimum downtime and lowest impact on operations, Hitachi provides Return Material Authorisation (RMA) via myProducts which facilitates and expedites the components return process.

With RMA, Hitachi offers customers a single digital platform where they can

• register the defective or worn out component for repair, upgrade or replacement
• track and trace the status of the components